IME will accept purchase orders via FAX or US Mail. It is best to fill out the enclosed order form, or use it as a guide, for the required information. To order a product, be sure to use the assigned product codes. For pricing please call the IME Customer Service Center.

BLANKET ORDERS: Blanket orders will be accepted. Such orders must be written and irrevocable. IME reserves the right to cancel blanket orders for late or non-payment or other cause.

DISCOUNTS: The products in this catalog can be purchased at a discounted price. Volume discounts will be granted to customers in good standing. Irrevocable Blanket purchase orders of 6 months or less will qualify for sales discounts. Contact the IME Customer Service Center for current discounts. The company reserves the right to change, modify, or cancel sales discounts without advance notice.

TERMS AND CONDITIONS: All prices are listed as FOB Eldersburg, MD, unless specifically quoted otherwise. IME reserves the right to change prices without prior notice. Open account payment terms are net 30 days. Initial purchase orders are to be a check in advance or COD. Buyer is responsible for all COD charges.

PRIVATE LABEL: For customers desiring to purchase private label or custom designed product, contact the IME Customer Service Center.

WARRANTY: IME warrants its products against manufacturing defect for the stated shelf life of the product. This warranty does not apply to misuse of the product, or delayed notification (within 5 days of observed problem). IME does not warrant for damages resulting from the use or misuse of test results. IME does not warrant other manufacturer’s products used in its products.

RETURNS/CREDIT: If a customer desires to return a product for credit, IME’s Customer Service Dept. must be contacted first for approval. At that time, the original date of sale and/or invoice # will be necessary, along with an explanation of the reason for product return. Restocking charges may apply. All return credits are subject to a product inspection by IME. No unauthorized returns will be accepted.

SHIPPING DAMAGE/CLAIMS: If a product has been received damaged, IME’s Customer Service must be notified within 10 days of receipt. Do not return materials without proper authorization, as you could preempt shipper insurance coverage or IME warrantee conditions.